User Guide

New to the website? Check out our User Guide, which explains how to search for products, add products to your cart, manage your account, and more.

Supply List 

Read more about the new supply list online here or download additional instructions here.

Become a Dealer

Interested in becoming a dealer/distributor? Click Here  to access the electronic customer information form.

Damaged Goods

Damaged shipments should be reported within 5 days of receipt.

If a shipment arrives damaged or if the box appears damaged...

Note damage on the delivery bill and have the driver sign it, acknowledging the damage.

Contact Customer Service within 5 days of receipt to start processing an insurance claim. An order will be entered at that time to replace the merchandise.

Save the container and merchandise for inspection.

Missing or Wrong Items should be reported within 5 days of receipt.

If your order is missing items or has been incorrectly filled, please contact Customer Service.

Returns

The following terms apply to orders placed with Sunrise Industries

Terms are subject to change at the discretion of Sunrise Industries. Please email customersupport@sunriseindustries.co for a copy of the most current version.

All returns must be authorized by Sunrise Industries prior to receipt. Product must be returned within 30 days from date of invoice. Authorization is valid for 30 days. Return material authorization (RMA) may be obtained by contacting Customer Service by email: customersupport@sunriseindustries.co. Monday through Friday from 11:00 a.m. - 6:00 p.m. IST.

Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below.

Unauthorized returns may be returned to the customer at their expense, destroyed at the discretion of Sunrise Industries without credit being issued to customer, or subject to additional charges.

Issuance of an RMA does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.

This policy applies to all customers unless superseded by a separate written agreement that includes specific return material terms and conditions.

Products matching any of the conditions below will not be accepted for return:

• Products purchased more than 30 days from date of invoice
• Products considered hazardous material
• Dining or hygienic products (for health reasons we are unable to accept returns or exchanges)
• Special or custom products made to customer specifications or sold as non-returnable
• Products returned in altered or damaged packaging, in packaging other than original packaging.
• Products in unsalable units of measure
• Discontinued product
• Returns prohibited by federal, state, local law, and regulations
• Third party vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees

Return Procedure

After obtaining an RMA, each returned package must include the following information:

RMA number and or RMA confirmation included/noted each package

Invoice/Order number included/noted on package

Package number identification on each returned package (e.g., 1 of 3, 2 of 3, 3 of 3)

All return shipping expenses, Custom Duty, Custom Clearance & Handling Fees are paid by the customer unless a result of a Sunrise Industries error. Product must be returned within 30 days of receiving RMA number.

Credits for return is issued only to original purchaser. For all returns, we will issue a credit note that will be adjusted in your future purchases for returned product only, minus applicable restocking fee, Custom Duty, Custom Clearance & Handling Fees charged in India, once product has been received, inspected, and confirmed to be in resalable condition. Credit will not be issued for product received in non-resalable condition. The customer is responsible for properly packaging and protecting product during shipment back to Sunrise Industries.

Sunrise Industries must be notified of any credit disputes within 30-days issuance of return material authorization.

Restocking Fees :

Short and Damaged Product

Claims of order shortages (e.g., invoiced but not received) and damages must be reported within five (5) business days of receipt of goods

All claims of shortage will require inventory verification. If a shortage is not validated during the cycle count process, credit will not be issued

Report Suspected Fraud

If you suspect that your login information has been misused by other parties or fraudulent ordering is occurring on your account, please change your password and contact Customer Service immediately.

Product Warranty

Limited Product Warranty

Sunrise Industries warrants that all products shall be free from manufacturing defects for a period of One Year from the date of Invoice. (Does not include any wear and tear & consumable parts). OTHER THAN THE FOREGOING WARRANTY, SUNRISE INDUSTRIES MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER RELATING TO THE PRODUCT. Customer must notify Sunrise Industries of any manufacturing defect within five days of discovery of the defect. Upon a determination by Sunrise Industries that the product is defective, Sunrise Industries sole and exclusive obligation shall be to provide customer with a replacement part of the faulty product or replace warrantied products. In no event shall Sunrise Industries be liable for any other costs or expenses including lost profits or direct, indirect, consequential, incidental, or punitive damages. In the event the product includes a warranty card or extended warranty from the manufacturer, customer's sole recourse under such warranty shall be against the manufacturer. The warranty set forth herein shall govern all purchases, notwithstanding any inconsistent terms and conditions of customer's purchase order.

Ordering

Place an Order

You may place orders online, by phone or e-mail with Customer Service.

Order Status & Tracking

You can find order status and parcel shipment tracking information conveniently from the website in Purchases found in the My Account area. If you are unable to locate your order, please contact Customer Service.

To review the Medical Device Symbols Glossary,click here.

Order Confirmations

Upon submitting an order via the internet, an order confirmation will automatically email to the registered address on file. If you do not receive an order confirmation on screen and by email, please contact Customer Support.

Shipping Confirmations

When an order has left a distribution center, a Shipping Confirmation will automatically be emailed to the registered address on file. If multiple items, were ordered, you may receive separate shipments to complete the order and additional shipping confirmations will follow. If you have received an order but not a shipping confirmation, please contact Customer Service.

Shipping & Handling

All shipping charges and risk of loss are Ex-Works and are the responsibility of the purchaser. All related shipping and handling charges will be added to customer invoice. Please note we do not pay for Duty, Taxes, Delivery, D.O., Custom Clearance & Handling fees if charged in your country.

We will ship the goods internationally through FedEx (till your doorstep) or by sea (till your nearest seaport). Shipment charges will be calculated at the point of checking out. In case of bulk shipment if the shipping location does not have a delivery dock, additional charges for liftgate service will be charged separately by the service provider

Ship from Factory

Some products are shipped direct from the factory or are made to order. These will normally be shipped within 4 - 6 weeks. 

Other Charges

Hazardous Materials: Items with a hazardous materials classification may require an additional surcharge, which is automatically added to the shipping cost at time of order.

Note: When orders list several items, some of which are not in stock, we will fill the portions we can and bill you for shipping them. However, any subsequent backordered items will be shipped free of charge.

Pricing & Payment

Pricing

While every effort is made to ensure the accuracy of the pricing on the website, Sunrise Industries reserves the right to change prices without notice.

Payment Methods

Credit Card

We accept Visa, MasterCard, Discover Card, American Express and PayPal. If you are charging your order, include the name, number and expiration date as they appear on the charge card, and the billing address as it appears on the billing statement.

Wire Transfer

Telegraphic Transfer ( T.T ) can be done to 

HDFC Bank

Address : A-32,33,34, North Ex Mall, Sector -9, Rohini New DELHI - 1100 85.

IFSC Code ( For RTGS / NEFT) : HDFC0001347

SWIFT Code : HDFCINBB

Current Account  No. : 50200049686114

Name of Beneficiary : Sunrise Industries

Include $ 40 our Bank Charges, Shipping Charges and cost of goods ordered. Send the copy of wire transfer to sales@sunriseindustries.co